Thank you for shopping with  FREAKCLOUT ! We want you to be completely satisfied with your purchase. This return policy explains how you can return items and what you need to know about our process.

2. Return Eligibility

You can return items under the following conditions:

 

• • Condition: Items must be in their original condition, unused, and with all original packaging and tags attached, vide of

• • Timeframe: Returns must be initiated within   2  days of receiving your order. (Specify the number of days, e.g., 2 days.)

• • Proof of Purchase: You need to provide a receipt or order confirmation to complete the return.

3. Non-Returnable Items

Certain items are not eligible for return, including:

 

• • Final Sale Items: Items marked as “Final Sale” or “Non-Returnable.”

• • Custom or Personalized Products: Items made to your specifications.

4. Required Video for Returns

To process your return, please follow these steps:

 

1. 1. Record a Video: Before making a return claim, record a video showing the unboxing of the product in its original packaging. The video should clearly display the condition of the item and any issues (e.g., defects, incorrect items).

1. 1. Submit the Video: Upload the video and send it to our customer service team at  complaintsforfreakclout@gmail.com with your return request. This helps us assess the issue and expedite your return process.

5. How to Return an Item

To return an item, follow these steps:

 

1. 1. Contact Us: Reach out to our customer service team at complaintsforfreakclout@gmail.com to request a return authorization.

1. 1. Prepare Your Package: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation.

1. 1. Ship the Item: Send the package to the return address provided by our customer service team. You are responsible for the shipping costs unless the return is due to our error (e.g., wrong item sent).

6. Return Policy – Exchange Only

At FREAKCLOUT we strive to ensure that you are completely satisfied with your purchase. However, please note that we do not offer refunds. If you are not satisfied with your product, we are happy to offer an exchange for another item of equal value.

Exchange Conditions:

 

1. 1. Items must be returned within 2 days of purchase.

1. 1. Products must be in their original condition, unused, and in the original packaging.

1. 1. A receipt or proof of purchase is required for all exchanges.

If you have any questions or need assistance with an exchange, please contact our customer service team at complaintsforfreakclout@gmail.com.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

 

1. 1. Contact Us: Notify our customer service team within 1 days of receiving the item.

1. 1. Provide Details: Include photos & video of the unboxing damaged item or the incorrect item received.

1. 1. Return Shipping: We will provide instructions on how to return the item at no additional cost to you.

8. Shipping Costs

 

• • Return Shipping Costs: You are responsible for the shipping costs associated with returning items unless the return is due to our mistake.

• • Original Shipping Fees: Original shipping fees are non-refundable.

9. Contact Information

If you have any questions about our return policy or need assistance with a return, please contact us at:

 

• • Email:  complaintsforfreakclout@gmail.com

10. Policy Updates

We may update this return policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Please check this policy regularly for any updates.